You can order products from any of the brands we stock through us, like Sassy Woof, Zippy Paws, Fringe Studio, and more! It's like placing a pre-order for a product. We'll ship your products to New Zealand with our stock, saving you on the international shipping fees and supporting our small Kiwi business.
How do I make a special order?
1. Email us at info@sweetaspup.com or DM us on Instagram or Facebook with the products that you want.
2. We’ll email you a link to pay by credit card, Laybuy, or Afterpay.
3. We’ll order your products from the supplier when we order our stock.
4. When we’ve received your products, we’ll send these to you and you’ll get a shipping notification email.
When can I make a special order?
Special orders can be made when our orders go in to our suppliers. This varies depending on the supplier and our stock levels. We'll let you know about when these orders are going in on our Facebook and Instagram, as well as in our emails. Be sure to follow and subscribe so you don't miss out!
What brands can I choose from?
You can order from any of the brands we stock, and more! We have access to Sassy Woof, Zippy Paws, Fringe Studio, Outward Hound, Big and Little Dogs, Pablo and Co, Holly and Co, just to name a few. We can often access other brands that we don’t stock in our store so if you’re looking for a particular brand or product, ask us and we'll see what we can do.
How much do special order products cost?
Products generally cost the retail price, plus a couple of dollars extra to contribute to our currency, importing, and shipping fees. It still works out a lot cheaper than paying for the international shipping yourself! Get in touch with us and we can give you the price for particular products that you’re interested in. In addition to the product price, you'll just pay the Sweet As Pup standard shipping fees for your order - $6.95, or free for orders of $100 and over.
How long will my order take to arrive?
Most orders take 2-3 weeks to arrive at Sweet As Pup, and are then shipped on to you. Sometimes orders can take up to 6 weeks to arrive at Sweet As Pup but are worth the wait!
How do I pay for my order?
When we email you a link for payment, you can choose to pay by credit card, Afterpay, or Laybuy. As we don't stock special order items in our store, these orders must be paid for before we order from our suppliers. We’ll let you know when we send you the link to pay what date payment needs to be received by.
Can I use a discount code on my order?
Because of the work involved and fees that we incur for special orders, we don’t accept discount codes on these orders. However we can accept Sweet As Pup gift vouchers as payment.
Can I order sale products from a brand?
Yes, we can often bring in sale goods for you if we are bringing in other products from that brand, however we may charge you an additional fee to ensure we cover our shipping costs.
Can I order special order products and products from Sweet As Pup at the same time?
Sure! Your order will ship when all products have arrived. You are welcome to pay an additional shipping fee if you’d like us to ship your products in multiple parts as it's available.
What customers are saying...
“I love that you offer so many international brands that I can purchase from one Kiwi business. It makes it easy for me to get everything I want without lots of international shipping fees."
“I love the small business service and communication when placing a special order from Sweet As Pup. I can message you when i’m looking for something for my dog I can’t find. You’re always happy to try to find it for me which makes it easy”.