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FAQ

Got a question? Check out the answers to some of our frequently asked questions below.

Do you have a size guide?

No. Because we stock products from different brands, we don't have a one size fits all size guide. If you're looking for yours or your pup's size in a product, please refer to the individual product page which will have sizing information for that particular product.

I want to send a gift to a pup/pup lover! Can you do that for me?

Absolutely! We make gifting easy for you!

1. Select the gifts and/or greeting cards you wish to send and add them to your cart.

2. Change the shipping address at checkout to the address of the gift recipient. If you're sending a card only, we have a greeting card only shipping option available. 

We also offer gift cards by email if you want the recipient to choose what they'd like for themselves.

How much is shipping?

New Zealand

We offer free shipping for orders of $80.00 NZD and over. For orders under $80.00 NZD our shipping fee is $6.95 NZD. Deliveries are sent by courier and can take between 1-3 business days to arrive. Deliveries to rural addresses have a shipping fee of $10.00 and may take an additional 1-2 business days to arrive.

Rest of the world

We ship internationally! We have shipping setup for Australia, USA, Canada, and Israel so you can order on our website. If you're from another country, we can ship to you too - just email us so we can arrange this for you. Shipping times vary, particularly with continuing Covid 19 shipping delays. Custom fees (if applicable) are not included in the shipping price. We are not responsible for any costs or issues that may occur at customs when entering your country.

When will my order be sent?

Orders are dispatched on weekdays by courier (excluding public holidays) and take 1-3 business days to arrive.

The product I want is out of stock. Will you be restocking?

If the product you want is out of stock, please send us an email at info@sweetaspup.com. We restock products often and if you let us know what you'd like, we can make sure you get the product you want as soon as it is back in stock.

Can I collect my order from you?

We don't currently have a retail store or offer pick up as an option. We ship every weekday (excluding public holidays) to get your products to you as quickly as possible.

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